Here’s some frequently asked questions you might want to know the answer to before ordering!
What materials do you use for your jewellery?
At Serene Empire, we use gold/silver plated, sterling silver, gold filled (a thicker plating, longer lasting).
How much is postage?
UK; standard - free
Next day - £3
When will my order get to me?
Standard delivery for UK: 3- 5 days.
Express delivery for UK: 1- 3 days
*THIS CANNOT BE GUARANTEED DUE TO COVID*
What will my package look like?
You will receive a black bubble mailer!
What are your socials?
Tiktok: shopsereneempire
Instagram: Sereneempire_
How can i contact you if i have a question or concern?
You can send us an email ([email protected]) or you can go to the contact page of our website and send a message through there. Alternatively, You can direct message through instagram (@sereneempire_).
If you choose to contact us, please stay patient until we get to you, as we may have many messages to get through.
How long do you process orders?
Since most of our jewellery is handmade, we require, at most, 5 days. This is because our jewellery must need time to be made, quality checked and posted. This time period is also helpful if there happens to be a large wave of orders and we may need more time in making them.